Shipping & Returns

Shipping Policy

1. Product Origin & Direct Shipping

Our store collaborates with select international suppliers (located in regions such as Asia and Europe). All items are dispatched directly from our suppliers' distribution centers straight to the address provided during checkout.

2. Processing & Delivery Times

Processing Time: Once payment is confirmed, order processing and dispatch by the supplier typically take 1 to 5 business days.
Estimated Delivery Time: Average delivery takes between 12 and 25 business days following dispatch.
Unforeseen Delays: Delays may occasionally occur due to customs clearance, national tax inspections, postal service delays, or force majeure events beyond our direct control.

3. Order Tracking

As soon as your item is dispatched by the international supplier, a tracking code will be sent to your registered email address within 7 business days so you can monitor your shipment.

4. Shipping Address & Delivery Attempts

Please ensure your shipping address is entered accurately. Deliveries are handled by regional postal services or local carriers. If a package is returned to sender due to an incorrect or incomplete address, or failure to collect after delivery attempts, reshipment costs will be the customer's responsibility.

Return & Exchange Policy

1. Cancellation & Return Window (7-Day Right of Withdrawal)

Customers may request a return or order cancellation within 7 calendar days of receiving the product.

The item must be returned in its original packaging, unused, undamaged, and with all original seals intact.

2. Warranty for Manufacturing Defects or Shipping Damage

If your item arrives damaged or exhibits a manufacturing defect, you must contact our customer support team within 30 calendar days of receiving the delivery.

To initiate a warranty claim or return evaluation, the customer must provide:

Clear photos or a video demonstrating the issue or defect;
A clear photo of the shipping label attached to the package received;
A detailed description of the problem.

3. Claim Evaluation & Supplier Intermediary Process

As a cross-border retail facilitator (dropshipping model), upon receiving your evidence (photos/videos), we will immediately forward and escalate the technical claim to the international manufacturer/supplier for verification.

Evaluation Period: Supplier technical review takes between 3 and 7 business days following submission of all required documentation.
Approval: Upon approval of the manufacturing defect, we will arrange a replacement order sent to you at no additional charge, or issue a full refund.
Exclusions: The warranty does not cover damages caused by misuse, physical drops, liquid damage (for non-waterproof items), unauthorized modifications, or improper handling/assembly by the buyer.

4. Physical Return Instructions

Do not return any items without contacting our support team first. Packages returned without prior authorization will not be processed. If a physical return is required by the supplier or platform for inspection, our support team will provide you with specific instructions and the designated return address.